Faq
How far in advance must I book?
The COLLECTIVE service must be booked at least 48 hours before the date required for the service.
The VIP transfer can be booked up to 24 hours before the date of the transfer.
The VIP transfer can be booked up to 24 hours before the date of the transfer.
What time does my transfer to the airport leave?
The COLLECTIVE transfer will be scheduled on the basis of the time of your flight. Our personnel will telephone you or contact you via e-mail the day before departure to inform you of the travel arrangements. Since it is a COLLECTIVE service the arrangements cannot be changed.
For the VIP services the departure time of the transfer will be agreed with you by telephone depending on your travel requirements.
For the VIP services the departure time of the transfer will be agreed with you by telephone depending on your travel requirements.
What happens if my flight arrives late? (COLLECTIVE service)
If you know that your flight is late or if anything else happens that causes a delay or changes in the arrangements already made please inform the Eolian Shuttle Customer Service by email (eolianshuttle@tarnav.it). Telephone (090 9223617) ONLY IF YOU ARE ALREADY IN THE AIRPORT. If the delay should exceed 60 minutes, you will be assigned free of charge to a later shuttle (losing the guaranty of departure within 60 minutes of landing).
If your arrival at Catania is after 18:00 the tariff for the EOLIAN Shuttle VIP service will be applied net of the amount already paid.
If your arrival at Catania is after 18:00 the tariff for the EOLIAN Shuttle VIP service will be applied net of the amount already paid.
What happens if my flight arrives late? (VIP Service)
If you know that your flight is late or if anything else happens that causes a delay or changes in the arrangements already made please inform the Eolian Shuttle Customer Service by email (eolianshuttle@tarnav.it). In any case the driver will be waiting for you when you arrive (even in the event of delays).
How do I find my driver at the airport?
The driver will be waiting for you at the exit gate holding up a card with your name and/or service logo.
What happens if I cannot find my driver at the airport?
Call the Eolian Shuttle Customer Service (0909223617) which will put you in touch with your driver immediately.
After arriving at the airport how much time will I have to wait before departing for my final destination?
VIP transfer is exclusive so you will not have to wait. You can leave as soon as you have collected all your luggage. If you have booked a COLLECTIVE transfer the waiting time for the departure of your transfer from the airport to MilazzoEolie is about 60 minutes from the time indicated (when booking).
If my luggage gets lost at the airport is it possible for you to recover it?
All the airlines have agents assigned to luggage. They organise despatch to the customer’s temporary address for the trip.
If I leave something on your vehicle how can I recover it?
Send an email to eolianshuttle@tarnav.it, providing details of the transfer and the missing articles. We will take steps to ensure that you recover your possessions, if possible without expense or only reimbursement of the cost of despatch. Nevertheless we decline all liability for objects left on board the vehicles.
Are children counted in the number of persons that use the transfer?
Infants (aged 0 - 3 years) travel free but their presence must always be indicated in the relative box in the booking form so that a child seat can be provided if necessary.
Is it possible to make a booking from a hotel, home or office?
Yes, by connecting to the site www.eolianshuttle.com you can make the desired booking.
Can I make a booking directly with the driver?
No. Bookings must be made exclusively online at www.eolianshuttle.com or at our office TARNAV in Milazzo.
Booking: I do not have a PayPal account. How can I pay?
You can still use PayPal. You can pay the account using your credit card. Follow the procedure step by step and the system will tell you how to proceed with the operation.
Booking: can I obtain a reimbursement?
In certain situations this is possible. Consult the Terms and Conditions in the site.
Booking: can I change the date of my transfer?
The date and time of the service booked can be changed free of charge up to 48 hours before the service by sending an e-mail to eolianshuttle@tarnav.it. Requests by telephone are not accepted.
Booking: can I obtain a receipt?
After completing the purchase and payment online, you will receive a voucher/ticket via email confirming the service. To receive an invoice you will have to make a request at the time of booking indicating all the details necessary to fill out the invoice.
I have not received any receipt for the transfer purchased. What can I do?
Send an email to eolianshuttle@tarnav.it. indicating your name and surname and all the information concerning the transfer purchased; we will check the details and send you the voucher again.
Can I obtain the driver’s cellular telephone number?
WHEN YOU ARE IN THE AIRPORT, if you have problems call the EOLIAN SHUTTLE Customer Assistance Service (0909223617).
I have a lot of luggage. Will there be enough room in the vehicle booked?
For each passenger of the COLLECTIVE service space is provided for one suitcase + 1 item of hand luggage. If you need to take extra luggage fill out the relative item at the time of booking; each item of extra luggage will be charged at € 10.
What kind of vehicles are used for the services?
Top-of-the-range vehicles are used, chosen on the basis of the number of passengers. All vehicles are relatively new, subjected to regular checks and constantly cleaned by cleaning staff at the company premises.
Is there a night time supplement to pay?
During night time, from 6 pm to 8 am, and in the period March/October, only VIP transfer services can be booked.
Handicapped travellers (Only for VIP SERVICE)
With booking/request in advance we can guaranty an adequate service with a specific vehicle. Send an email to eolianshuttle@tarnav.it